FAQs (Frequently Asked Questions)

How does the "Buy three CDs and get one CD free" offer work?
Buy three CDs (equal to $30 or more) and get one additional CD free (equal to $10 or less). Just type the free CD(s) of your choice in the comment box during the check out phase of your purchase (each free CD must equal $10 or less). Do not add the free CDs to your cart or you will be charged! Also, please make sure to list alternatives in case the item(s) of your choice is out of stock.

What methods of payment do you accept?

  • PayPal (Credit and debit cards).
  • Money orders (Please make payable to COMATOSE MUSIC).
  • International money orders (US funds ONLY! Please make payable to COMATOSE MUSIC).
  • Checks (Please make payable to COMATOSE MUSIC).
  • Well concealed cash (US Dollars ONLY!)
  • Western Union money transfer (www.westernunion.com for instructions)
  • Money orders, checks, and cash can be sent to this address:
    COMATOSE MUSIC
    c/o Steve Green
    P.O. Box 1518
    Kings Mountain, NC 28086
    USA

Do you accept payments in foreign currency?
Sorry, we ONLY accept payments in US funds!

Is the Comatose Music online store secure?
Yes, our online store is 100% secure, so you can feel comfortable and safe shopping with us online!

Do you ship worldwide?
Yes, we ship everywhere!

What are your shipping rates?
Shipping rates are included with the purchase price. Just make sure that when you add items to your cart that you select your correct LOCATION: (U.S. or World). This is very important and if you select the wrong location it will likely delay your order.

Why do international CD orders ship without jewel cases?
To keep our prices low we send all international CD orders without jewel cases. But please don't worry, we take extra special care when packaging your CDs to avoid any damage! Shipping without jewel cases also makes the package much smaller and less likely that you will have problems with foreign customs. However, if you prefer to have your CDs shipped with jewel cases that can be arranged by adding jewel cases with your purchase for just an additional $1.50 per CD.

How can I check my order status online?
You can check your order status and details online anytime by logging in to your account. Just click "My Account" link located in the upper right corner of the online store.

How long will it take for my order to arrive?
Typically for US orders shipping time varies between three and seven business days. For international orders shipping time varies between seven and ten business days. Sometimes delivery can take longer for international orders depending on customs.

Do you accept exchanges?
Sorry, but we do not accept exchanges.

What if I still have questions that are not answered here?
Please contact us at comatosemusic@bellsouth.net. We will get back to you as soon as possible!

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